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Elements and Performance Criteria

1. Implement routine property inspections.
   • Document agreed process for property inspection and for tenant notification.
2. Arrange and conduct property inspection.
3. Prepare routine property inspection report.
4. Document and respond to issues or discrepancies identified through property inspection.
5. Communicate with tenant and landlord about property condition and document communication.
6. Manage request for repairs and maintenance.
   • Analyse request for repairs or maintenance to determine priority and consult with landlord for instructions.
7. Document request for repair or maintenance and action taken.
8. Select and engage appropriate tradesperson to quote and undertake repairs or maintenance.
9. Confirm repair or maintenance has been completed to specification and quote.
10. Communicate with tenant and landlord about repair and maintenance activities and document outcomes.
11. Manage additional tenant requests.
    • Analyse request from tenant against tenancy terms and conditions.
12. Communicate tenant request to landlord and document landlord’s instructions.
13. Advise tenant of outcome and document communication.
14. Monitor action, in response to tenant request, to completion and complete documentation.
15. Manage tenant compliance with tenancy agreement.
    • Identify and manage rental arrears.
16. Document and respond to identified breaches of tenancy agreement.
17. Negotiate to resolve breach of tenancy agreement with landlord and tenant.
18. Initiate appropriate actions when resolution of breach cannot be reached.
19. Document communication undertaken with tenant and landlord regarding compliance.
20. Plan for tenancy agreement renewal.
    • Advise landlord of advantages and disadvantages of rent increase and/or tenancy renewal.
21. Identify expiry date of tenancy agreement and determine schedule for tenancy renewals.
22. Document communication and negotiations with tenant and landlord regarding renewal of tenancy agreement.
23. Conduct and document rent review and apply procedures to amend rent according to legislative requirements.
24. Manage property condition.
    • Prepare cyclic maintenance schedule for the property.
25. Recommend and report on improvements to property to maximise rental return.
26. Prepare a plan to action landlord instructions including time line and budget.
27. Document communication with tenant and landlord regarding maintenance activities.
28. Monitor and document agreed maintenance activities.